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Common questions

Yes. To use Seravi and for organisations to send you notifications, you need to sign up and listen to some channels. Don’t worry, it’s free and without any commitments.

No. As a Seravi user – a receiver of information – you do not need to buy anything. Organizations that use Seravi to send information, they do need to pay.

Seravi is a system that enables users to receive information from organizations. In one single easy-to-use app.

Organizations (a company, association, government entity, etc) create specific channels that they present on their “Organization Page” within the app. The user chooses what channels to listen to. When the organization has important information to send out, they use Seravi to push this information to those listening to the applicable channel. Users get notifications – we call them Avis – from the Seravi app on their mobile device. Users can listen to an unlimited amount of channels, and toggle settings to customize how certain notifications are received.

Avis – notifications within the Seravi app – are given one of three levels:

Warning – The highest level. A Warning-Avi has time-sensitive and very important information that you need to read immediately. Examples include: tsunami-wanings, disease outbreaks, spreading fires, etc.

Caution – A Caution-Avi has important information that is somewhat time-sensitive. Probably not life-threatening, but you will want to read this message as soon as possible.

Information – An Information-Avi has information that is relevant to your life, but you do not need to read it straight away. This can be a message telling you about planned maintenance of the elevator in your apartment building, for example.

Use the search-bar at the top of the screen and search for things that are important to you. We recommend starting with government entities closest to you: your county, municipality, country, but also the local emergency services. Secondly we recommend finding organizations that affect your life: your landlord, place of work, school (your’s or your kid’s), daycare, gym, etc.

Within the app you find and listen to channels that are relevant to your life. When new information is shared through a channel that you listen to, you will be notified immediately.

Yes. We take security seriously. Your account and content are protected. Also, you can ask to have all data we have stored on you to be sent to your e-mail. Just go to settings within the app.

Nothing. Seravi is free for all our users!

Organizations pay to use Seravi to easily push information to groups of people who have decided that said information is relevant to them.

Seravi For Organizations

An Organization Account is the key for an organization to be able to utilize Seravi. It gives the organization its own presence within the Seravi app and enables representatives of corporations, government entities, non-profits, etc to send information through Seravi.

An organisation must give one or more Seravi-users administrative access to the account. Seravi users log in to the app using their personal Seravi user-account (the one where they listen to channels relevant to their personal lives) but if they are given access to an Organization Account the app has an extra icon where the user can administer the Organization Account. These are the different levels of a Seravi user’s access to an Organization Account.

Account Holder: The organization itself is the Account Holder

Account Manager: The Seravi user responsible for the organizational account (only one user).

Account Administrator: These Seravi users have access to almost all parts of the organizational account and can make changes to everything except billing and termination of the account.

Senders: These Seravi users have the right to send Avis using a specific channel within an organization.

Avis – notifications within the Seravi app – are given one of three levels:

Warning – The highest level. A Warning-Avi has time-sensitive and very important information that you need to read immediately. Examples include: tsunami-warnings, disease outbreaks, spreading fires, etc.

Caution – A Caution-Avi has important information that is somewhat time-sensitive. Probably not life-threatening, but you will want to read this message as soon as possible.

Information – An Information-Avi has information that is relevant to your life, but you do not need to read it straight away. This can be a message telling you about planned maintenance of the elevator in your apartment building, for example.

Yes. We take security seriously. Your account and content are protected. Also, you can ask to have all data we have stored on you to be sent to your e-mail. Just go to settings within the app.

Not per Avi, no. Only organizations with a paid Organization Account have the ability to send an Avi using the channels in their account. Seravi is a subscription service so these organizations are charged monthly for having the account.

A user is anybody and everybody who has created an individual user-account within Seravi.

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